Canada Post said it has reinstated on-time guarantees and returned to full-service levels for domestic parcels.
In a recent bulletin, the postal company thanked Canadians for their patience over the past few weeks restoring normal operations following significant holiday volumes.
However, residents should continue to expect delivery delays of several days for Transaction Mail such as letters, bills and statements.
Parcels and mail
- On-time service guarantees have resumed for domestic parcels and are in effect for items inducted as of January 6, 2025
- Returned to normal processing and delivery levels across the country, including in rural and remote areas.
- Continue to process accumulated domestic Transaction Mail alongside newly inducted volumes. Canadians should therefore continue to expect delivery delays of several days beyond our service standard for Transaction Mail such as letters, bills and statements.
- With a significant amount of Neighbourhood Mail still to be processed and delivered, business customers should continue to expect delivery delays of several days.
- Continue to work through accumulated international volumes at a good pace, customers should expect a delivery delay of several days for incoming international items.
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